I hope this message finds you well. I am writing to express my disappointment regarding our recent stay at your hotel, which we chose based on its high ratings and positive reviews.
During our two-night stay with my family, we were shocked to experience a theft of our entire luggage from our BMW X7, parked right outside your hotel, on the night of April 17th to 18th. The security footage clearly shows multiple instances where the car alarm was triggered as thieves broke the windows and stole our valuables and suitcases.
As residents of Belgium and professionals in architecture, we frequently visit Amsterdam for work. This is the first time we have encountered such a situation, and we were dismayed that throughout the night, neither hotel staff nor the police reached out to us to ensure the safety of your guests.
Had I known that such an incident could occur, I would have undoubtedly chosen another hotel. I feel compelled to share this experience through various review platforms to inform potential guests about the security issues at your establishment.
Thank you for your attention to this matter. I hope that steps will be taken to improve the safety and security for your guests in the future.
호현
家庭出遊
至尊園景房-有浴缸
入住於2024年09月
5.0
超讚
評價於:2024年09月19日
이 호텔은 정말 아담하지만 위치가 너무 좋구 직원들 서비스가 아주 훌륭 감동감동합니다.
그리고 4인이 머물수 있는 신기한 벌크베드도 있는 방이있어 아주 좋아요
정말 깔끔하고 가족단위 추천!‘
단점은 엘리베이터가 없는데 짐은 다 올려다 줍니다:)
訪客用戶
獨自出遊
屋頂景小寶石房
入住於2024年09月
4.5
很好
評價於:2024年09月17日
While the hotel itself and its facilities may not fully live up to a typical 5-star standard, the exceptional staff more than makes up for it—they deserve a 20 out of 10! The cleanliness throughout the property is impeccable, and the location couldn't be more convenient. The hotel also features a beautiful garden, which adds a serene and lovely touch to the overall experience. Overall, if you're looking for warm, attentive service and a clean, well-located stay, this hotel is a great choice.
訪客用戶
與好友旅遊
運河景商務房
入住於2024年05月
5.0
超讚
評價於:2024年05月07日
In een schitterend herenhuis aan de Prinsengracht bevindt zich een uitmuntend hotel. Het personeel is bijzonder vriendelijk en neemt graag de tijd om al uw vragen te beantwoorden. De kamer is prachtig ingericht met een klassiek design dat naadloos aansluit bij de historische ambiance van het pand. Het welkomstdrankje in het sfeervolle en intieme restaurant werd zeer gewaardeerd. Kortom, een prachtige ervaring.
I hope this message finds you well. I am writing to express my disappointment regarding our recent stay at your hotel, which we chose based on its high ratings and positive reviews.
During our two-night stay with my family, we were shocked to experience a theft of our entire luggage from our BMW X7, parked right outside your hotel, on the night of April 17th to 18th. The security footage clearly shows multiple instances where the car alarm was triggered as thieves broke the windows and stole our valuables and suitcases.
As residents of Belgium and professionals in architecture, we frequently visit Amsterdam for work. This is the first time we have encountered such a situation, and we were dismayed that throughout the night, neither hotel staff nor the police reached out to us to ensure the safety of your guests.
Had I known that such an incident could occur, I would have undoubtedly chosen another hotel. I feel compelled to share this experience through various review platforms to inform potential guests about the security issues at your establishment.
Thank you for your attention to this matter. I hope that steps will be taken to improve the safety and security for your guests in the future.
호현
家庭出遊 至尊園景房-有浴缸
入住於2024年09月
5.0
超讚
評價於:2024年09月19日
이 호텔은 정말 아담하지만 위치가 너무 좋구 직원들 서비스가 아주 훌륭 감동감동합니다.
그리고 4인이 머물수 있는 신기한 벌크베드도 있는 방이있어 아주 좋아요
정말 깔끔하고 가족단위 추천!‘
단점은 엘리베이터가 없는데 짐은 다 올려다 줍니다:)
訪客用戶
獨自出遊 屋頂景小寶石房
入住於2024年09月
4.5
很好
評價於:2024年09月17日
While the hotel itself and its facilities may not fully live up to a typical 5-star standard, the exceptional staff more than makes up for it—they deserve a 20 out of 10! The cleanliness throughout the property is impeccable, and the location couldn't be more convenient. The hotel also features a beautiful garden, which adds a serene and lovely touch to the overall experience. Overall, if you're looking for warm, attentive service and a clean, well-located stay, this hotel is a great choice.
訪客用戶
與好友旅遊 運河景商務房
入住於2024年05月
5.0
超讚
評價於:2024年05月07日
In een schitterend herenhuis aan de Prinsengracht bevindt zich een uitmuntend hotel. Het personeel is bijzonder vriendelijk en neemt graag de tijd om al uw vragen te beantwoorden. De kamer is prachtig ingericht met een klassiek design dat naadloos aansluit bij de historische ambiance van het pand. Het welkomstdrankje in het sfeervolle en intieme restaurant werd zeer gewaardeerd. Kortom, een prachtige ervaring.
Chenxiaoxian
與好友旅遊
庭院景小王子房
入住於2025年01月
訪客用戶
獨自出遊
屋頂景小寶石房
入住於2024年04月
訪客用戶
獨自出遊
運河景至尊商務房
入住於2025年04月
訪客用戶
其他
屋頂景小皇冠房
入住於2023年12月
訪客用戶
家庭出遊
園景至尊房
入住於2025年04月
호현
家庭出遊
至尊園景房-有浴缸
入住於2024年09月
訪客用戶
獨自出遊
屋頂景小寶石房
入住於2024年09月
訪客用戶
與好友旅遊
運河景商務房
入住於2024年05月
Shirley Wong
夫妻/情侶出遊
房間(商家內部飯店景觀)
入住於2024年05月
Chenxiaoxian
與好友旅遊
庭院景小王子房
入住於2025年01月
Chenxiaoxian
與好友旅遊 庭院景小王子房
入住於2025年01月
訪客用戶
獨自出遊 屋頂景小寶石房
入住於2024年04月
訪客用戶
獨自出遊 運河景至尊商務房
入住於2025年04月
訪客用戶
其他 屋頂景小皇冠房
入住於2023年12月
訪客用戶
家庭出遊 園景至尊房
入住於2025年04月
호현
家庭出遊 至尊園景房-有浴缸
入住於2024年09月
訪客用戶
獨自出遊 屋頂景小寶石房
入住於2024年09月
訪客用戶
與好友旅遊 運河景商務房
入住於2024年05月
Shirley Wong
夫妻/情侶出遊 房間(商家內部飯店景觀)
入住於2024年05月
Chenxiaoxian
與好友旅遊 庭院景小王子房
入住於2025年01月